If Everything You’ve Been Told to do Doesn’t Work, Try Something Else.

Before I say anything else, I want to thank those of you who continued to check with my blog when it wasn’t working. Hopefully, it is fixed and your diligence will be rewarded. I appreciate you.

After weeks of tinkering with the problem of users, like you, not being able to make comments because you receive 404 error messages, I finally found a solution.

First, I shouldn’t have to find a solution. WordPress has known about this problem for four years, which is documented on their forums. Second, there have been dozens of proposed solutions, so many it makes my eyes blur reading them all, one of them should have worked and should have been incorporated into the software. Yes, users and bloggers are left hanging by the ‘Happy Engineers’ of WordPress.

So, continuing with my tinkering, I disabled all my plugins. Nothing. The next recommendation was to remove the trailing “/” after my permalinks.

Off I went to change my permalinks. When I got there, I found I could copy them to word, but I couldn’t change them. Then I noted the one I was using, Day and Name, had a trailing “/,” but Default, Numeric, and Custom Structure had no trailing “/.”

I selected Default, the first of the permalinks that had no trailing “/.” Then I changed users to another account on this computer, sent a comment, and it came through exactly as it should. Hopefully, you will have the same experience with your comments coming through.

I will leave this issue with a couple of thoughts. First, writers don’t want to have to spend their time fixing software. If it continues to require a high level of maintenance, WordPress will have to go. I will go to Blogger, which is supposed to be less robust than WordPress, but purportedly works.

That decision is sort of like deciding whether to own a Cadillac that doesn’t run all the time, or a Ford that does. Most reasonable people would take the Ford.

Second, known software issues should be fixed, period. Allowing users to struggle with the same problem for years is unconscionable.

Third, the help that is available is not real troubleshooting. I’ve taught troubleshooting to business and industry. Troubleshooting is a systematic process that leads to fixes of known problems. What you have is not a troubleshooting guide, but a mishmash of fellow tinkerer’s advice. “Hey, Buddy, have you tried bubble gum?” That’s not troubleshooting.

I don’t like spending an inordinate period of time fiddling with something till it works. What I’ve done to ‘fix’ my problem is ‘shake the box, hit it with a hammer, adjust the rabbit ears, unplug it and turn it back on, and kick my dog.’ I shouldn’t have to waste my time doing that.

I hope my fix helps some of you. I also hope it doesn’t take you weeks to find a solution.